At Pixotric, we aim to provide reliable, transparent, and high-quality digital services including Custom Software Development, Digital Transformation Consulting, Business Process Automation, Search Engine Optimization (SEO), Social Media Management (SMM), and Content Marketing & Strategy.
This Cancellation Policy explains the rules, timelines, and procedures related to canceling services purchased through our company. By purchasing any service from Pixotric, you agree to the terms outlined in this policy.
Clients may request cancellation of a service or project before work has started. If a cancellation request is received before any project preparation, resource assignment, or technical work has begun, the cancellation may be approved without penalty.
However, if preliminary work such as consultations, planning sessions, onboarding, project documentation, or resource scheduling has already taken place, Pixotric may deduct administrative or setup costs before issuing any applicable refund.
Once a project has entered the active development or execution stage, cancellations may still be requested but will be subject to service charges based on the amount of work already completed.
These charges may include:
Any remaining portion of the project that has not yet been completed may be eligible for a partial refund in accordance with our Refund Policy.
Some Pixotric services are offered on a recurring or monthly basis, including SEO services, Social Media Management, digital marketing retainers, and ongoing consulting.
For subscription-based services:
Clients are responsible for submitting cancellation requests in advance of the next billing date to avoid additional charges.
Some service packages or promotional offers may include a minimum service commitment period (for example, 3-month or 6-month marketing retainers).
If a client cancels before the minimum commitment period ends:
To process a cancellation request efficiently, clients must provide written notice including:
Requests must be submitted via email to our support team. Verbal cancellation requests or informal messages may not be considered valid until written confirmation is received.
Projects may be delayed or canceled if a client fails to provide required materials, approvals, or responses within a reasonable timeframe.
If we do not receive necessary communication or project assets for more than 30 days, Pixotric reserves the right to:
Pixotric reserves the right to cancel or suspend services under certain circumstances including but not limited to:
If services are terminated due to these reasons, refunds may not be issued depending on the amount of work completed.
Once a cancellation request is received, our team will review the request and respond within a reasonable timeframe, typically within 2–5 business days.
After review, we will confirm one of the following:
Pixotric reserves the right to update or modify this Cancellation Policy at any time. Any changes will become effective immediately once published on this page.
We encourage clients to review this policy periodically to remain informed about our cancellation practices.
If you wish to request a cancellation or have questions regarding this policy, please contact us:
Pixotric
Address: 1209 Mountain Rd Pl NE STR R Albuquerque, NM 87110, USA
Phone: +1234567890
Email: support@pixotric.com
